Christina
0 ? $score . '分' : '10.0分' ?>英国无限交互设计咨询公司 英国无限交互设计咨询公司的创始人
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关于教练
作为一名出生于中国的用户体验和服务设计方面的专业人员，李鱼在过去的13年中都在英国从事相关工作，因此，她在人们使用产品和服务的方式方面具有国际化的眼光。曾服务于许多世界领先的公司和机构，其中包括路透社，英国广播公司，法国电信公司（Orange），英国移动运营公司（O2）等。
课程
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服务设计理论与实践
This course will explore service design as a human centred problem solving process. It will consider the importance of staff, users and everyone that has a relationship with a service. Through a dynamic mix of short talks and guided hands-on teamwork including a range of invaluable tools for problem solving, customer research and business development, you will understand the theory and application of service design. You will be guided through a tried and tested design process in teams to respond to a live brief and develop a potential product/service. Working will be intense and collaborative, and overall rewarding.
Learn how to:
1. Empathise with your customer.
2. Use observational techniques to gain deeper insights into your end users.
3. Engage design thinking and design thinking tools.
4. Prototype ideas and select the best ones.
5. Empower others in your organisation to co-create and use design thinking.暂无课程排期产品经理 -
服务设计理论与实践
This course will explore service design as a human centred problem solving process. It will consider the importance of staff, users and everyone that has a relationship with a service. Through a dynamic mix of short talks and guided hands-on teamwork including a range of invaluable tools for problem solving, customer research and business development, you will understand the theory and application of service design. You will be guided through a tried and tested design process in teams to respond to a live brief and develop a potential product/service. Working will be intense and collaborative, and overall rewarding.
Learn how to:
1. Empathise with your customer.
2. Use observational techniques to gain deeper insights into your end users.
3. Engage design thinking and design thinking tools.
4. Prototype ideas and select the best ones.
5. Empower others in your organisation to co-create and use design thinking.
暂无课程排期产品经理
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